Return Policy

Thank you so much for supporting a proud Canadian company!
I sincerely hope that your experience at Pop Pigments will be nothing less than magical 😍
However, if a product does not meet your expectations, here is the return procedure to follow:

Physical goods

If an item in the store does not meet your expectations, simply return it within 10 working days of receiving your package in a new and unused condition. I will be happy to reimburse you or proceed to exchange it, depending on the situation. Please contact me beforehand so that we can agree on the terms of return. Return fees are the responsibility of the client. Treatment and restock fees of 10% may apply.

International Customers outside of Canada : The receiver is responsible to pay any import taxes, duties, and handling fees incurred to import the goods. If the receiver declines to pay the import tax and duty, the goods may be abandoned.
USA Customers : As of September 2026, we have to clear customs and tariffs before the package crosses the borders. These fees are covered by Pop Pigments and are not refundable on all US orders.
- If you return your order : Tariffs that we paid will be deducted from the amount to be refunded.
- If your order is returned to us for a wrong address or any other reason that is not our responsability, you will be charged the second shipping fees and you will have to cover the tariffs to have it shipped again.

Exceptions: Special order items, custom printed items, final sale items or personal care items are not refundable or returnable. However, please feel free to contact me if necessary.

Digital goods

Due to the nature of digital items, all sales are final, non-exchangeable and non-refundable. Make sure you select the exact online courses you want to purchase because there are no refund or exchange possible. The same goes for seamless fabric designs as well as any special orders. If, however, there is a problem with your digital items, custom design images or anything else, simply contact me so that I can assist you as needed.

If you ever lose your access to your courses, contact me, it will be a pleasure to give them back to you, free of charge.

Which items are NOT refundable :

  • Any item or material that is no longer in its new condition (used item)

  • Online courses

  • Custom designs

  • Ready-to-use seamless fabric designs

  • Special orders

  • Final sale items

  • Items sold as is

  • Posters and personalized items

  • Items that are returned damaged

Who to contact :

Pop Pigments is a one woman show 😂
Please contact Isa through the website contact form or to this email address : isa@poppigments.com

What is the return address ?

Pop Pigments
ATTN : Isabelle Matte
3629 Rue Alcide-Gauthier
Sherbrooke, QC, CANADA
J1N 0W4